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Безплатна доставка за всички поръчки над 500лв.
FAQ's
Return
Select the way the product was purchased.
Complete the return form.
Return the product via your chosen return method.
Checking the shipment
When we receive your returned products, we will check that they meet your return request made via the form. Once your return has been approved, you will receive an email from us.
Reimbursement of funds
You will receive the amount you paid for the items within 14 days of the date of dispatch of the returned item. For more information, see the Antonella Shop Regulations.
Additional right of return
IMPORTANT! By law you have the right to cancel the contract and return the product within 14 days of receipt. Antonella offers an additional right of withdrawal and return within 30 days of receipt of the order.
To cancel the contract and return the product between the 15th and 30th day, make sure that the product is not damaged and has no signs of use, i.e:
returned products must be in their original packaging and with the tags and accessories attached. They must not have been used or be in a commercially defective condition, it has been used solely for the purpose of establishing its nature, characteristics and functions at home.
If these conditions are not met, withdrawal from the contract and return of the product will not be possible.
Returning a product purchased online (on the page)
Office of ECONT
After completing the return form, visit your chosen ECONT office and hand over the return parcel to a member of staff.
Complaint handling within 30 days
Receive a decision by email within 30 days.
Guarantee of originality
When you buy from Antonella, you can be sure that the product is 100% genuine.
Has the product been damaged during use or has a hidden defect? You can file a claim online.
Delivery
The delivery of the ordered goods is carried out by the following means:
- by a third party courier service
Delivery is made to the user’s address in the territory of the Republic of Bulgaria, unless otherwise stated on the website.
Shipping costs are covered by the User.
Before sending the ordered goods, the Trader has the right to contact the User at the telephone number indicated by him in order to clarify the details of the order and/or delivery.
The Merchant shall not be liable for non-fulfillment of an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including where the User has provided an incomplete, inaccurate or fictitious address or telephone number.
Delivery shall be made within the terms described under each delivery option in the order interface module. In extraordinary circumstances, the Merchant reserves the right to extend the delivery period, informing the User thereof in a timely manner.
The trader processes orders within 3 working days of the order being placed. Delivery shall normally be made within the usual time in accordance with the chosen delivery method.
Ordered goods are delivered against signature, with larger items delivered to the entrance of the building when using a courier service.
The consumer is obliged to inspect the goods at the time of delivery and to notify immediately if any discrepancies, shortages or damage are found. If the User fails to do so, the delivery shall be deemed to have been accepted without objection.
In the case of international deliveries, the rules for delivery and receipt of parcels of the relevant national postal service as well as the relevant national legislation of the country where the recipient of the goods is located shall apply.
All import charges upon importation of the goods shall be borne by the User. The User may not claim a refund if he has refused to pay the import charges or to receive the shipment.
The Merchant reserves the right to change the available delivery and payment methods and/or the terms thereof at any time by posting the available delivery and payment methods on the Website without other notice.
To make changes to your order, contact our info line at +359878780826 or send a request to our e-mail address: antonellaonline.bg@yahoo.com
To cancel your order, click the link at the bottom of the confirmation message. You can only cancel an order if it has not yet received the status “Shipment in progress”.
We make every effort to get your shipment to you as quickly as possible. You can monitor its location at any time. All you have to do is log in to your carrier’s website and provide the bill of lading number.
Profile
No problem. You can easily change your account password. Simply enter the email address with which your account was created. We will send you a link to change your password by email.
Suspect someone may have access to your Antonella account? You can easily change your password at any time.
How to do it?
- Log in.
- In your profile menu, select the My Details category.
- Enter the current and new password in the space provided.
- Save your changes and you’re done! Your password has been changed.
To delete your account and the personal data associated with it, please contact us, e.g. by calling us or contacting us by email.
Payments
Yes, of course, you have the option to pay your parcel to the relevant courier.
Yes, you can pay at the time of your order via a virtual POS terminal.
Upon review and determination of a need for a refund, you will receive a call or notification at the e-mail address you provide.
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